Facebook messenger chat4/7/2023 ![]() Content distributed through Messenger also has a much higher open rate than email, and helps marketers learn more about individual users. From a consumer perspective, however, Facebook Messenger is easy to use and can help increase customer satisfaction through near-instant gratification. ![]() In fact, it can be argued that the medium as a whole is underutilized and from a marketing perspective, we are still in the early adoption stage. Why is this form of marketing still relevant today?Įven though Facebook Messenger has matured as a form of communication, using it to market remains relevant. Either way, this is a very effective way of reaching out to customers. That could either be through a human employee or a chatbot. Does a customer have a problem? If you set it up properly, they can message your profile on Facebook and get a response back. That’s because, like with Twitter, Messenger allows you to interact with consumers in real time. What is Facebook Messenger marketing?įacebook Messenger marketing is both an alternative method of content distribution and a great way to do customer service. With these innovations, we marketers have a tool that we can use effectively to reach the masses, and Facebook Messenger bots allow us to automate and scale in a unique way, assuming we are using one of the Facebook Messenger management tools I will describe below.īefore we get to the list of tools, for those not so familiar with the topic, let’s go through some of the basics to help you better leverage these Facebook Messenger management tools. You can use Facebook Messenger to communicate with people who aren’t even on the rest of Facebook! It’ a separate app on your phone or tablet, too. ![]() In other words, messaging on Facebook was originally like email. Messages didn’t go onto your smartphone, or do anything other than generate an email from Facebook that you got a message. After all, for many years after Facebook first launched even your friends had to go into an “inbox” to see the messages you’d sent them. Show Messenger campaign revenue to decide what widget/campaigns you can optimize for more sales.Facebook Messenger has been around as a standalone app for sometime, but leveraging Facebook Messenger marketing is still a relative newcomer in social media marketing. List your customers who browse your store and follow your subscription so you can use the list for the Messenger campaign later. Welcome pop-up: Show an attractive pop-up along with discount codes to engage customers to buy your products.įree yourself with the option to turn your availability off/on by days in the week. Boost your revenue through recovery orders. Increase your conversion rate with auto campaigns and widgetsĪbandoned campaign: Reconvert customers with abandoned carts by timely and proactive messages via Facebook chat. You can directly reply from your fan page to customers who are browsing on your website without delay. Enhance your bottom line of customer support with Facebook Messenger - Live Chat. Take advantage of live chat on your storeĬustomers always prefer real-time conversation, live support, or queries - not a chatbot. WhatsApp channel (Upcoming): Connect to WhatsApp When your customers hover over the chat bubble, an Instagram icon will appear to help customers redirect to your Instagram profile and chat with you. Think about Facebook Messenger! Now you have one more social channel to connect with live chat - the best option to drive traffic to your Instagram profile. Redirect traffic from live chat to Instagram: You have a vibrant Instagram profile and want to attract more buyers to follow you. After checking out and subscribing to Messenger, the automated messages will be sent once new updates about the shipping order status. Shipping status notification: Now you can offer your customers to receive shipping status about their orders right on Facebook Messenger. With only one click, the chat plugin will be smoothly integrated and ready to use. ![]() Realizing the importance of live chat, we are proud to provide the most reliable app to connect your live chat and Facebook Messenger. A small chat bubble can make your customers trust your store and decide to purchase.
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